GoW 2 disappeared from queue

All four GoW games were in my queue after redeeming the GoW Ultimate codes, but I was forced to do a system factory reset due to a box breaking corrupted file. After the reset, when I went to download the GoW games, I only have 1,3, and Judgment in my queue. GoW 2 has disappeared. Please help.

 

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Last updated July 3, 2018 Views 5 Applies to:

Hey Microsoft. Would you like to respond? It's been over a week. I'd love to play some GoW2. Funny how you had the staff take the time to move my post to a different forum, but had nothing to say about my problem.

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Hey there Candlle Stickk!

Just to make sure, be sure that you have the game purchased on your account. You can check Xbox 360 Download History Here.

If the game is showing there but not in your Ready To Install list please be sure to head on over to our Xbox One Backward Compatibility Troubleshooter and fill out the survey near the end. This will help us best look into this :) 

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