Getting replacement HTC 8x to work with my ms account with music pass

I recently broke my HTC 8x phone and had to go to the store and to get a replacement 8x.  With the new HTC 8x, even though I've configured all the ms account info with the appropriate credentials, I only get the option to buy music from the music store and no longer getting the download option.  I have confirmed that I have the music pass service and that my service is paid up through 12/2013. 

In troubleshooting, I went through the "My Account" option under my live ID and deleted the old devices from my music pass account.  I am still unable to get the new device to download music from the store without getting the option to buy from ATT. 

Is this a known issue?



Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hi LivedKhsmith,

Have you also added the new device to your list of registered Music Pass devices with the steps listed over here? Let us know. Thanks!

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