Getting a refund

Hello,

Few days a go there was discount on Xbox Live so I purchased 3 games: 

Batman Arkham Asylum

Bioshock

Grid

When download finished, I get these messages: Game not found or cannot launch this game.

I'll be honest, I used a VPN to download these because I am not a U.S. citizen. Kindly guide me how to solve this or how to get a refund..

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi there,

I'm honestly not sure if this can be solved or refunded. You knowingly bought something from a marketplace that isn't your 'own' countries marketplace. And since content can be regionally locked, this could be a problem and might not even be allowed.

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Do only think I can suggest is to try redownload them via the download history on your account?

support.xbox.com/.../download-content-history

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Thank you. Tried your solution before but it didn't work.

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It won't hurt to contact support over the phone for a refund, but I am not sure if they will give you it.

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Would purchasing an XBOX actually FROM the US solve this?  Assuming you own an XBOX from your country of origin and that XBOX is regionally coded, then maybe getting an XBOX regionally coded for the US market would work?

Obviously getting a refund would probably be your first choice, but you did knowingly download the US content, and most of the games have a disclaimer stating what countries or versions they are available in.

Hope you can find a solution!

*MedMan555*

Not a tastey poppy...

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Not sure if buying an xbox from the US will solve this, since they might look at your ip and see where you are with that. And a refund is going to be hard, when you buy games on the marketplace most of the times it says before you confirm the purchase that there will be no refund, If I remember correctly that is

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Buying a US console won't fix it. The account region has to match your physical location so the region of the console won't matter.

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Call support this issue regarldess. You won't be able to obtain a refund any other way, so you're going to have to call them.

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