Gears of war - Ultimate Edition download code won't work

I just recently bought the Gears of war ultimate edition Xbox One package.  I tried several times to enter the redemption code for the game download with no luck. Every time it gives me an error message.  I called Xbox support and they said the code was valid but the token was not found (sorry I am paraphrasing).  I was then instructed to post on this message board.  Can anyone please help with this issue?  I can provide the code from the game card if needed. Thanks!

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

What is the actual error code and/or error message?

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Sane problem here. it says cannot find code. try again.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.