Hello, I was instructed by a Microsoft admin to post here after a live chat session.
To cut a long story short, I've lost all my gears on war judgment data for no reason. I was level 48 with a lot of ribbons, medals and unlocks etc and now I'm back to level one with nothing. I was playing a normal game of overrun online in a legit randomized online server when my friend came over, so I went back to the menu and then shut off my console a few minutes later. I also have brilliant internet and haven't cheated/boosted/hacked or whatever.
This is in no way my fault. The data is stored in Epic game's servers and not on the console, so it isn't like it's corrupted or could have been backed up. I'm just really annoyed my hard work from release is all gone, including my completion of insane mode with all declassified missions done and all onyx stars. What's happened is that I've paid for this service and it hasn't delivered; and quite frankly, it's starting to put me off Xbox in general.
So what can we do about this? The support page for GOW Judgment highlight the issue but has a 'sh** happens' approach to it and advises me to do it all again.