Games

Hello, i stayed a few months without logging in to Xbox Live, and then i logged in and gone to check a few gamerscores, and i found out i had Call of Duty Ghosts and GTA V, but i never buyed it, so i was thinking someone could have logged in my account and buyed games in my name

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:
Answer

If the games appear in your purchase history at live.xbox.com/.../history then it does indeed look like your account owns these titles.

You can check your transaction history at https://commerce.microsoft.com and see if your account was used to purchase these titles.

You should then consider a change of password to prevent further access to your account, and while all purchases are stated as being non-refundable you should get in touch with the Phone Support team to see if anything can be done (including setting up an unauthorised access claim). You can get in touch with them here:

support.xbox.com/contact-us

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.