Games Won't Play. Begin to expand then return to home screen.

I have tried multiple games: Killer Instinct (DL), Kinect Sports Rivals (DL), Forza (Disc).  Each game when selected begin to expand then immediately return to the home screen.  I have tried all solutions I have found thus far with no luck.  Installed the Blu-Ray app, can watch movie successful, play game-failed.  Restart-Failed.  Unplug for 30 seconds and restart-Failed.  Disconnect completely from internet and unplug, restart without internet and try game-failed.

Any more solutions?  Since the games install and movies play back, the drive is working.

 

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Last updated July 4, 2018 Views 51 Applies to:

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Forgot to mention.  Using Verizon Fios and the internet provider.

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Same problem as me

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I'm having the same issue here...installed Forza 5 and tried to play and nothing happens...Game expands to full screen then bounces back to homes screen.  I'm very disappointed.

EDIT: Battlefield 4 works somehow? Only having the problem with Forza 5...very weird.

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So far I have installed 3 DL's and 2 Discs.  Xbox Fitness teased me into thinking it would start but throws an error (0x8027025a) after 45 seconds. Say "please try again", "for some reason Xbox Fitness took too long to start.".  Getting very frustrated as this should be a gaming console first and all the other stuff second.

Support just called so I'll post if it is resolved.

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Played dead rising this afternoon after installing it, now installed bf4 and now no games work. Click on them and it takes me back to the home screen. Really annoying

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Just spent 51 mins with support.  With no solution.  Support has scheduled a call back in 3 hours.  During the phone call it was stated that support is aware of the issue and are working towards a solution.

 

During the call the support person mentioned that they had experienced a similar issue when they downloaded "Killer Instinct".  Power cycling the console by completely unplugging it from the wall and letting the power brick light fade was worked for the support person.  This did not work for me.

 

During the call I uninstalled all games, reset to factory and power cycled multiple times.  All of which did not work for me.  The last game that was tried with a "clean reset" and install was "Kinect Fitness".  It went from having the error posted above to the same splash screen and back to menu as every other game.

 

I will post once I have a working solution.

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Glad to see I'm not alone in this. I was watching Netflix when I decided to play Forza. Wouldn't load, then says "This game has an update that requires your attention. Please see it in the Games and Apps hub."

No other game except Forza gives me that message. The other two I have bounce me back to the main hub just.

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im having the same issue with COD Ghosts. Installed and started, once title screen came up I then got a blank screen and nothing else ever happened.

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I honestly don't understand how we can buy a $500 console and have this stuff happen.  I only have Forza 5 and Battlefield at the moment, and I had only one small issue with Battlefield (which I can't say I'm sure happened because of the Xbox One, knowing DICE), but the start-up issue with Forza is really a drag.  Could it be because of the Day-One update?  I don't understand how some people have this stuff working and some don't...

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I think I have the problem solved I was having the same thing as u were and I resorted factory system and its back to working agoan

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