Games on Demand download not working.

Hello I recently purchased Fifa 13 via Games on Demand. However, I have been unable to play it whatsoever because it simply freezes after being on the game for a few minutes. It freezes, then unfreezes, does this a few times and then the screen goes dark and the sound stops. I then have to turn off the Xbox to use it again but get no error codes. I have already spoken to Xbox Support but they didn't help a great deal and didn't fix the problem. I have already tried clearing the cache, checking for any corrupt files, redownloaded the game from the marketplace. I am stuck now and have spent £49.99 on a game which I am unable to play. What can be done about this? Thanks James
 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

I recommend contacting support. Live Technical can troubleshoot the issue and see if they can get it running smoothly. If that does not work and all troubleshooting fails a refund may be in order.

You can contact support by requesting a call through the following link. support.xbox.com/.../contact-us

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