Gamertag does not change.

Hi,

I have purchased a new gamertag change many hours ago but my gamertag it has not changed still. I am wondering what is happening? Do i have to be patient longer? Can i get money back if it is not working? What is happening? This problem has not happen to me before.

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:

Hi sorry to hear that.

I would recommend contacting the Phone support for this type of issue.

In case of a refund the phone support team are the only team that handle Billing issues like this.  

I also Recommend waiting a while longer as it may take some time for a change.

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