Game Room DLC "Konami Tower of ROM!" not working

Hello,

I have a problem regarding a DLC Add-on for "Game Room" I purchased last year (October 18th 2010): 

It's called "Konami Tower of ROM!", cost 1200 Microsoft Points and should have unlocked 15 Konami Arcade titles for Game Room.

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Xbox Live Marketplace description:

15 Konami Arcade titles from Gamepack 001 to Gamepack 007 in the one deal! (Includes all 5 arcade games in the Konami-Go! bundle.)

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That's the link from my Purchase History (it doesn't work on Xbox.com only on my console): http://marketplace.xbox.com/de-DE/Product/Konami-Tower-of-ROM/00000000-0000-4002-8000-11024d530901


My problem: The DLC didn't do / change / unlock anything. I deleted everything from Game Room + cache, redownloaded the DLC (from the Purchase History on my console) and restarted the game several times but it still doesn't work :( .

I think the DLC wasn't meant to be released at all since it's been removed quickly after it's release. Probably because it didn't work.
I'm not the only one with this problem:


Therefore I'd like to know what I should do now? Can I get a refund?

Thanks a lot in advance!
 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

Have you tried to delete Game Room itself, or just the DLC? Are other Game Room add-ons working?

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Yes, I've already deleted Game Room itself and the DLC several times but it doesn't work. The "normal" add-ons (all the 240 MSP individual game purchases) are working, only this bundle pack doesn't work.

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Now I even tried it after deleting my game saves and I tried it with a different profile / gamertag but none of it worked. I think the DLC never worked and was released by accident. What should I do now?

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Can someone from Xbox Support help me?

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bump

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It sounds like in order for this pack to work you needed to download the first update separately, which is no longer available. If you had it previously downloaded, you'd be fine, but I don't think there is anyway to get it again. I would recommend calling phone support if you have further questions, as it doesn't seem like Game Room is really supported any more. Sorry for all the hassle! support.xbox.com/.../contact-us.aspx

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