Game only partly downloaded

I've just tried to download Trials Evolution at a cost of 1200 gamer points but the download cut out at 1.3 Gb and I got a message saying 'Can't download Trials Evolution' which has now disappeared leaving me 1200 gamer points out of pocket and with no game to show for it. No option to redownload, XBox Live wants me to pay for it again by the look of it. Any solution to this? Is this a known problem?

Thanks.   

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

you have to redownload using your download history in your account settings

now does your physical country match your account country

if not you may have issues downloading content

you will have to delete the content and clear system cache and a hard reset of the router and modem usually helps

but if your physical region doesn''t match your account region that is most likely the cause

http://forums.xbox.com/xbox_forums/xbox_support/f/27/t/153154.aspx

follow this article on troubleshooting and post the info at the bottom

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.