Game disk unreadable error

So I bought Skyrim a few days ago, was really enjoying playing it, worked just fine until I left for two days (my xbox and games were untouched while I was gone) and all of a sudden when I try to load my game it says, "Game disk unreadable". But when I try to start a new game, it loads and shows two different text things, and then freezes my whole system. I know it isn't the disk because I returned and replaced it with a new one, but still does the same thing. I have tried unplugging everything and plugging it in, unplugging my flash drive, updating, clearing the cache, and nothing seems to be working. 

Note I haven't actually tried any other game disks yet, so it may or may not be the disk drive(which I'm hoping it's not) but I'm going to try it right now and then post an update)

It's not the disk drive, I was able to load and play Fable III without problem.

 

Question Info


Last updated July 4, 2018 Views 22 Applies to:

*sighs* It might be my system, but maybe just coincidence, but Fable III just froze my whole system.

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Have you tried contacting Xbox Support and telling them your issue?

They might be able to help.

You can try to reset your disk reader (the laser).

You should try deleting your system cache.

If those don't work bring it back to the store and see if they can help or send it back to Microsoft .

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Sounds like the disk reader/laser is on the way out,may require a repair

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What's the color of the LED of the outlet? If it is green, while your console is running, it's fine. If it's red, that's a bad sign.

An orange light is only when your console is in standby.

Please check the lights of the outlet.

If everything is OK, then please unplug every device (while you box is turned off) and try to play with a different Gamertag.

If it freezes again, please contact the phone support and request a repair.

You can do this online, too: myservice.xbox.com/.../Welcome.aspx

*** Volunteer Moderator & Xbox MVP ***

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