Friend banned?? Help please

My friend cant get into live matches for battlefield 3 the message says "existing player profile appears to be damaged and cannot be used" any body know what that means?? Any help would be appreciated.
 

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Last updated July 3, 2018 Views 5 Applies to:

Clear the cache and see if that works. If it doesn't, delete the profile and redownload it from xbox live.

How did you get "Banned" from the word "damaged'

It happend to me and all I done was just delete the save and played the game and it made a new save. I did have to set everything up again but it does keep all of the unlocks you have got.