Forza horizon disc unreadable

I've had forza horizon for A year i went to play it and it said " open tray" I tried the troubleshoot and it didn't work please help
 

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Last updated July 4, 2018 Views 8 Applies to:

Hello,

I am sorry to hear that your Forza game disc is unreadable.  I'm including the link to the Xbox Disc Drive Solution page here, to help you troubleshoot this error.  Please let us know if this helps correct your error.

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I'm sorry but I have thoroughly read the troubleshoot and it did not help is there any thing else I could try

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Thank you for giving those steps a try.  Hang tight and myself and the other Ambassadors will see what we can recommend for you next.

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Well either your disc is damaged or your optical drive is failing.

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Mr. Taco Man,

Do your other game discs work fine, including DVD's?  If so, then I would suggest you contact Microsoft Support here and see if they will exchange your disc.  A replacement fee may apply.  Good luck!

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hi is there dust on the disc or scratches on the disc? that can be the problem

also is there any bad save files on the memory?

and have you tried to clear the system cache?

settings-system-hard drive-hover over HDD- hit Y- clear system cache

hope that helps:)

Computer person... also a Mopar technician.
CEO of Independent LLC

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Thanks everybody I'm just going to get a replacement disc

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