FIOS App Keeps Dropping Connection

For almost the past 3 weeks, I've been having an incredible amount difficulty with the FIOS APP for XBox One.  Whenever I try watching a channel -- any channel -- it'll come in fine for a few minutes and then immediately start the buffering/loading symbol.  It catches itself and skips forward in the programming until it does this 3 or 4 more times, usually within a few minutes of each other.

After it does this a few times, I'll get a gray screen that says "We're sorry.  We are unable to play this channel at this time.  Please try again in a little while."

  • I've tried a wired and wireless connection
  • I've hard rebooted the Xbox several times
  • I've checked my internet speeds a dozen times (75up / 75 down)
  • I have absolutely no problems when playing online games
  • My set top boxes work fine in every other room in the house

Is there anything else I can do to try and fix this?  It used to work fine.  I'm not sure why it'd suddenly stop but I can't seem to find anything else on the internet to help.


Question Info

Last updated July 4, 2018 Views 17 Applies to:

Yea I'm having the same problem these past few days too.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.