Fifteen Dollars lost, don't have my Map Pack.

Alright so I bought a 2,000 MSP Prepaid Card, Redeemed it and I had $30.00(Plus my previous MSP it converted)

I bought the Black Ops 2 Apocalypse Map Pack for 1200 MSP or $15.00.

It downloaded just fine but at the end it had an error and didn't download the full thing.

I checked my system memory and it said it was incomplete, So I try redownloading the map pack but it said I didn't even purchase it, and Now I have $14.01 in my account, so I obviously did buy it.

I don't know what I did wrong, help please

 

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Last updated July 4, 2018 Views 14 Applies to:

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You have to buy it via your purchase or download history in account management

that being said before you try that

does your account region match your actual region?

If not that would be why as all blackops mappacks are region locked

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Checked my Account Download History, Not even there.

I'm in North America and everything worked fine, nothing wrong with permissions and such here.

I am absolutely positive I bought it, It even took 15 dollars from my account when It happened and its not even on my history.

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I just experienced the same issue with another DLC.

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Alright So I checked my Microsoft account online and I actually did see that I bought it.

It does NOT Appear on my actual Xbox download history and It says that I haven't bought it yet.

What is the problem here?

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Check my topic and see if you the same problem.

forums.xbox.com/.../1596496.aspx

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Once again, my microsoft account confirms that I bought it, but does NOT show up I did on my actual Xbox.

10/4/2013

Apocalypse

Purchase

Your Microsoft account

$14.99 USD

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Have you tried to redownload it from the xbox website?

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http://i.imgur.com/KfRfAtN.png

The website says I bought it

and No, I can't redownload it from the website.

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Hey Raz,

I'm really sorry to hear you've been having issues with your download

Thank you for all of that information. I've passed this along to be investigated.

  • Do you happen to remember exactly what error message/code you ran into during your download?




In the meantime, I would recommend getting in touch with our Phone Support to explore your options moving forward. 

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I don't remember exactly the error code but it started with 801 and error occurred.  I will try to contact Phone Support as soon as I can but I will try what Xbox Support said to me on Twitter as well.

I looked over the error codes and I limited to the ones I think it was.

I can't pinpoint the exact one since they are all similar.

(My payment option did work, it was paid through my Microsoft Account)

Error 80190864

Error 80190848

Error 807B01F4

Error code 80153016

Error 80153410

Error 801650c8

Error 80169d94

Error 8C010003

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