fifa and killer instinct boots back to home screen

ive downloaded and installed both fifa and killer instinct on my xbox one and played them both yesterday. but today when i try and play fifa it loads up to the point where it connects to the ea servers and has messi's face behind the screen then crashes back to the home screen. When i try to play killer instinct it dosen't even load i see the title screen then get sent back to the home menu again. Any way i can fix this or are other people having the same issues? 

Any help greatly appreciated

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Hey JIMMY,

Sorry to hear you're having issues playing your games.

There are a couple of things I would suggest for this:

  1. Check your network connection and multiplayer network connection.
  2. Delete the games
  3. Turn off your console by holding the power button for 5 seconds
  4. Unplug the power cord from your console an the power outlet
  5. Leave your cord unplugged and console off for 30 seconds
  6. Plug everything back in and turn your console on
  7. Install the games



Please let us know how that goes and we'll work from there. 

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