family gold account

one of my profiles won't download .it says email address does not exist.how do i change the email if  i can't download the profile. please help!

 

Discussion Info


Last updated July 3, 2018 Views 0 Applies to:

Have you tried to sign in to your profile on your PC

Can you sign into the actual MS email account itself to make sure its active https://login.live.com/  all required fields marked with a * must be filled

Can you access your Xbox account on pc  https://live.xbox.com/

Did you recently sign up for Two Step Security ( possible as family pack ) ? support.xbox.com/.../error-code-8015d002

Hope this helps .....