one of my profiles won't download .it says email address does not exist.how do i change the email if i can't download the profile. please help!
Have you tried to sign in to your profile on your PC
Can you sign into the actual MS email account itself to make sure its active
https://login.live.com/ all required fields marked with a * must be filled
Can you access your Xbox account on pc https://live.xbox.com/
Did you recently sign up for Two Step Security ( possible as family pack ) ? support.xbox.com/.../error-code-8015d002
Hope this helps .....