family gold account

one of my profiles won't download .it says email address does not do i change the email if  i can't download the profile. please help!


Discussion Info

Last updated July 3, 2018 Views 0 Applies to:

Have you tried to sign in to your profile on your PC

Can you sign into the actual MS email account itself to make sure its active  all required fields marked with a * must be filled

Can you access your Xbox account on pc

Did you recently sign up for Two Step Security ( possible as family pack ) ?

Hope this helps .....