Fallout 3 game with purchase of Fallout 4

I purchased the Fallout 4 digital package on 11/9/2015.  I have yet to receive my code or link for the download of Fallout 3.  I checked my messages on the home screen of my XBox One and nothing is there.  I even called support and they directed me to just post it here.  Quite frustrating to verify my account and purchase of the game and still be left without it.  Please help.

 

Discussion Info


Last updated July 3, 2018 Views 0 Applies to:

Unfortunately, there is no one here that is going to be able to help with that.  Telephone support should be able to assist or at least point you in the right direction.  Good Luck!

Here is a post by Eden0032 that should help.

[quote user="Eden0032"]

Hello everybody!

Are you still waiting to receive your Fallout 3 bonus code after purchasing Fallout 4? Please read the below information before making a new post.

If you purchased your copy of Fallout 4 from a third party retailer (e.g. Gamestop), please check inside the case for a leaflet with the Fallout 3 code printed on it. If it is missing, please contact the retailer you purchased the game from.

If you purchased your copy of Fallout 4 from the Xbox Store, please read on!

It can take 7-10 calendar days (from the day your order was accepted) for your Fallout 3 code to arrive in your Xbox Live messages. You will then have 30 days to redeem the code before your message expires, so please make sure you redeem the code within this time frame.

If you would like to read the Terms and Conditions for this offer, they can be found at the bottom of this page: http://www.xbox.com/fallout-4

If you haven’t received your code for Fallout 3 after 10 calendar days, please make a new thread with the following information:

  • Promotion name: “Free Fallout 3 code with digital purchase of Fallout 4”
  • Date of purchase: “[Insert date]”
  • Issue:
    • “I have not received my Fallout 3 code after 10 calendar days.”
    • “The message with my Fallout 3 code has expired.”
    • “I get error code [insert error code] when I try to redeem my Fallout 3 code.”
    • “Other [insert details of issue].”
    • Please also include any other relevant information you feel would be helpful, remembering not to share any personal information.

Please make sure that your forum post is made with the same Gamertag as the one that made the original digital purchase of Fallout 4.

Please also note that the Xbox Forum staff will not provide new codes for Fallout 3. They will only retrieve previously issued codes.

The Xbox Forum staff will re-send your code via the Xbox Forums PM system, found here: http://forums.xbox.com/user/conversations/default.aspx.

The Xbox Forum staff work Monday to Friday, 9:00AM PST – 5:00PM PST. For this reason, please allow up to 3 working days to receive a response on your forum post.

Please do not bump your thread, or start a new thread. This will allow Xbox Forum staff to get to you quicker!

Thank you all, and happy gaming!

-Eden0032

[/quote]

The official Xbox support does not generally come to the specific game forums you would need to go into the support forums and post

Start a new topic as suggested by Eden0032 above in this forum --> http://forums.xbox.com/xbox_support/xbox_one_support/f/4272.aspx

Hope that helps.

Thanks!  Yeah I did find this thread and posted another forum there.  It seems odd that I got Microsoft on the phone, had my account and purchase verified, and they still directed me here.  They lady even said I should definitely have the code.  Why I had to spend 30 minutes on the phone with two reps only to be sent to the forums page is beyond me.  Anyway, a lot of work to go through to get a $10 game, but apparently this is the only way to play Fallout 3 on Xbox One.  I have gone to the online store and cannot purchase through there.  I guess I am going through withdrawals because I have pretty much done everything there is to do on 4.  Anyway, thanks for the help!