Extremely slow download speeds.

 I have had my xbox account for almost 7 years, and my current one for about 4 or so.  I have always had download speeds similar to my other devices with it, that is to say, very fast, as I have a pretty high bandwidth cable account. 

But over the last few weeks suddenly my download speeds are extremely slow. Like, 27 minutes to download a 68 mb file slow.  My other devices still work fine, and would download something of that size in seconds.  I had changed no settings.  I have since tried forwarding the applicable xbox ports on my router (something I've never had to do before) and it still makes no difference.

My girlfriend recently purchased an xbox for the kinect functionality, and it too downloads extremely slowly here.

Is XBL just having issues with slow download speeds and it's not just me?  Or did magically my network suddenly not want to download things ONLY from my xbox at full speed anymore?


Anyone have any advice?


Question Info

Last updated July 4, 2018 Views 6 Applies to:

I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to http://www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support support.xbox.com/contact-us for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings

3) pick System

4) choose Storage

5) pick All Devices

6) choose Gamer Profiles

7) pick the gamertag

8) choose Delete, and

9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.


1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Windows Live ID for your Xbox LIVE gamertag when asked.

4) Enter the password for the WLID.

 4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

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