Error with purchasing game from Xbox ONE in-game store

At 09/11/2015 error occured when I purchasing game FIFA15 from Xbox ONE in-game store,
which resulted in the withdrawal of funds from the credit card
VISA **** 6347 in the amount of 2499 rubles was made three times.
Please write off the amount from the card only for one purchase in the amount of 2499 rubles.

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:
Answer

Sorry to hear it.  What you'll need to do for this is contact phone support so they can issue the refund.

Phone: +7 (499) 922 87 07 (Moscow)

8 (10 800) 81 044 205 (free call from fixed phones).

They are closed on Saturday and Sunday but are open Monday to Friday from 10 - 6 your time.

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