I purchased the Riley in Battle Gear avatar prop the other day. Once I clicked on the confirm purchase button it popped up an error code and did not download the item I purchased. I've had this happen before with movies I've purchased. With them though I've been able to just go back in and select the item and it has said I already purchased it. With this avatar prop that is not the case. If I go to the avatar store and click on Riley it still says $2.99 for purchase. If I look at my billing history for my account it show the purchase on 11/13/13 for $3.17 and this has cleared through my bank account already. How do I go about downloading this item without being billed for it again?