Error trying to purchase any video on Win 8 Pro 64 bit Xbox video app

Message says:

There's a problem.

Can't check usage rights. Make sure you have internet access then restart the app.

Error code 0xc00D12f7 (0x8004b822)

This occurs with any purchase attempt for any video content.

 

Question Info


Last updated July 4, 2018 Views 62 Applies to:

Hi there Heavy,

Sorry to hear you're having issues with your videos.

You might want to try these steps from answers.microsoft.com

[quote]

Step 1: I would have you try to reset Store cache and check

             Press Windows logo key + R

             Type “wsreset.exe” on run windows and press enter.

 

 

Step 2: Sync the app license

If a license for an app is out of sync with the license installed on your PC, the app might stop working.

 To sync your app licenses, follow these steps:

 1.      On the Start screen, tap or click Store to open the Windows Store.

 2.      Swipe in from the right edge of the screen, and then tap Settings.

 (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)

 3.      Tap or click App updates. If you haven't signed in to the Windows Store, sign in using your Microsoft account.

 4.      Tap or click Sync licenses.

 

Also refer.

What to do if you have problems with an app

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app



Step 3: Please check the Date and time of the computer and also the location setting of your Microsoft account.

 

Step 4: Update Music app from store.

[/quote] 


Please let us know how those steps work for you.

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This solution worked for me. Thanks!

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Hey there shlippyshlappy,

That's great to hear that the steps provided by Mister Fizzle above helped you out! If you have any other Xbox Support related questions in the future, please feel free to create a new thread detailing what you're experiencing. This way you can receive support catered to you from our awesome community. Thanks!

By the way, I really enjoy your Gamertag! :)

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