Error: Status code c00d36c4

Hi have the above error message after downloading and paying for a music video, so Now what? Can't play the video , be the way it was the 2nd time I had to buy and purchase the same video different "edit" I feel like I've been conned and the only place to get some answers is this forum, I'd like someone to get some answers from as I have another download problem. Is this the only way to have answers to issues sorted????

Question Info

Last updated July 4, 2018 Views 27 Applies to:

Here is a link to an article on Xbox Support about the error code(s) when streaming/downloading video content from Xbox Live:

The details for the error code you're getting are:

69 ​ C00D36CB​ A corrupted Advanced Audio Codec (AAC) audio stream exists in an  MP4 file. ​ ​This content can’t be played.

Have you tried deleting the affected video from your Xbox hard drive or memory unit and re-downloaded it?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.