Error: Status code c00d36c4

Hi have the above error message after downloading and paying for a music video, so Now what? Can't play the video , be the way it was the 2nd time I had to buy and purchase the same video different "edit" I feel like I've been conned and the only place to get some answers is this forum, I'd like someone to get some answers from as I have another download problem. Is this the only way to have answers to issues sorted????
 

Question Info


Last updated July 4, 2018 Views 27 Applies to:

Here is a link to an article on Xbox Support about the error code(s) when streaming/downloading video content from Xbox Live:

support.xbox.com/.../video-playback-status-codes

The details for the error code you're getting are:

69 ​ C00D36CB​ A corrupted Advanced Audio Codec (AAC) audio stream exists in an  MP4 file. ​ ​This content can’t be played.

Have you tried deleting the affected video from your Xbox hard drive or memory unit and re-downloaded it?

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