Error Redeeming Xbox Live Gold Membership

When I enter the prepaid code, I get the following message:

Try the code again
We couldn't find the code you entered. Check the code and then try entering it again.
I have entered the code correctly (along with every possible misinterpretation of letters/numbers).  I've been able to find one reference to this thus far and it was apparently caused by incorrect billing information.  I did go in and update our credit card information (that it shouldn't depend on for a prepaid code), but I still get this message.  Haven't found any other threads on this, but I am new to the support forum.  Apparently the support forum and twitter are the only help outlets on billing. 
Any help is appreciated.
 

Question Info


Last updated July 4, 2018 Views 38 Applies to:

You could try redeeming the code on the website here

account.xbox.com/.../RedeemCode

If that doesn't work then the issue may be that the card was not activated at the store.  You could try returning the card for them to activate.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks for the suggestion.  That site is definitely where I've been trying to activate at.  I'll chase down a new card at the store on Monday and hopefully that's the problem.  You're the first I've seen suggest that the # might not be activated.  Thanks for your help!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I had to add the accountinformation afterwards it worked

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Every time I try to submit the prepaid gold card it says something went wrong and I've checked my account and everything what could be causing this

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Sorry to hear you're having issues.  However, as this thread is over a year old would it be possible to create a new one detailing your issue further?  Thanks.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.