Error on purchase. Money was charged to my card but no download link

Hey

I bought Grand Theft Auto: Episodes from Liberty City. I received an error after I confirmed my payment details. Something like: "Unfortunately an error occured. Try again." However I received an e-mail telling me I've been billed. I don't see anywhere that I can download the game now. It still has a buy button but no download button..??

So I've been charged for the game but I don't see anywhere to download it. Maybe this happened because I bought it while my browser was in incognito mode?

What do I do? How do I get in touch with Microsoft so they can send me a download link or give me my money back?

Regards,
SC

 

Question Info


Last updated July 4, 2018 Views 40 Applies to:

Same thing happened to me today while trying to buy Mortal Kombat. The system said an error occurred but I've been billed for the game. It's not in active downloads, download history, and when I search it up it still only has the purchase option. Even when I try "repurchasing" it, it says it can't authorize my selected payment option. I was not in incognito mode.

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The same thing happened to me.I call the supporte and they turn off my calling. :(

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Same thing happened to me.. here is my story that I'm posting everywhere:

HORRIBLE customer service, problems with purchase & 5 days to resolve!?

I am a happy ps3 owner.  I recently purchased, albeit late in the game, a 360 with Kinect.  I went online to xbox live and purchased (or attempted to purchase) my very first game:  “Kung Fu High Impact.”

I entered my credit card information, and I was billed.  Then the online system gave me an error.  The money was refunded but I never got the game.

Shortly thereafter, I attempted to purchase the same game a second time.  I was billed again.  However, it never gave me the game and this time it did not provide a refund.  I contacted Microsoft technical support.  In fact, I contacted them three (3) different times over a period of 24 hours.  I explained that if they could not immediately provide me with the game, then just refund my money.  I was told that it would take ‘days’ to refund my money since they had to submit the claim to their superiors.

I was told one time that it would take 2-3 days for technical support to address the issue.  Yesterday, I was told by technical support that it may take up to 5 days!!

This is HORRIBLE customer service/support.  I paid for the game.  I have NOT been provided with the game.  And worse yet, it takes DAYS to possibly be provided with a refund and/or resolution of the issue.  I have already spent HOURS with technical support and I have made no progress.

This experience is inexcusable.  I realize everybody said that online gaming on xbox was better than ps3, but I must say, I 100% totally disagree.  I’ve NEVER had sooooooo many problems.  In fact, I don’t EVER remember having to wait possibly FIVE (5) days before somebody ‘tries’ to resolve the issue for any other product that I have EVER purchased.  And again, this is NOT an error on my part.  I paid for the game.  Online it shows that I paid for the game.  But nobody at Microsoft can explain why I can’t be provided with a link to download the game nor have they provided me with a refund.

HORRIBLE HORRIBLE HORRIBLE customer support, or lack thereof!!  At this point, I told Microsoft to fix the problem.  Since I can’t get a refund anytime soon, now I want them to fix the problem and provide me with the game. I’m particularly interested in seeing how long it takes them to fix their own screw up over a $15 game.  Not only have they lost a customer, but worse, they have gained a tremendous amount of negative feedback!

PS:  I was provided with a free 1 month gold membership.  However, as I politely explained to technical support (or perhaps not so politely), if I CANNOT download the very first game I paid for, then what the hell am I going to do with a 30 day membership?  NOTHING WORKS!

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Hello SweeterChunk29,
 

Can you check your download history for the game? Check this 'Buy or redownload content from Xbox LIVE' page for info on how to find the content you already purchased for re-downloading. Please let us know if the game shows up there for you to re-download. Thanks!

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Mister Iffic:  I followed your suggestion.  It did NOT work.  I've read numerous people are having this same problem.  Its really pathetic that I'm STILL waiting for DAYS for microsoft to fix/refund this issue.  HORRIBLE CUSTOMER SERVICE -- OR LACK THEREOF. :(

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