Error messages when trying to update my billing options

Can someone from Microsoft or xbox please help me? I haven't been able to access my xbox live account. It says that my billing information needs to be updated. And that my membership has been suspended. But, when I try to update my payment information, it displays a message stating that the service is unavailable and displays an error code. Then, I try to update my account using my mobile device and I receive a message that says something like "you found a glitch. That shouldn't have happened." again, with an error code. I can't seem to update anything. I just want to use my xbox live... I have a pre-paid card. I can input my new debit card.... Please help.
 

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Last updated July 4, 2018 Views 0 Applies to:

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Sorry, there's a problem with the xbox service. Try again later. For help with this problem, go to www.xbox.com/errorhelp.

Status code: 838200C7

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You need to call support and speak to the billing department. Or use the following link to request a call.

support.xbox.com/.../contact-us

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