Error in Gamer Pictures

Hello, yesterday I purchased one of the new gamer pics called "Hook-Ups Doom Series 1" that was released just yesterday(3/15/13) and when I went to change my gamer pic to one of the new ones they weren't there.. but there was some Gamer Pics that downloaded from the "Hook-Ups Series 5" not the Doom ones. So now I have two copies of Series 5.. 

I tried re-downloading them again but it's still just Series 5 again.

I'm not asking for a refund I'm just asking if it can be fixed so I can have the right ones and people who buy them don't get stuck with ones they didn't want.

If it's just happening to me, how do I fix this? and am I posting in the right section of the forum, this is my first thread ever made.

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:

Hey Luzsi! You're in the right section, posting like a pro! :)

That is quite odd. I was able to reproduce the issue here too, so I'll have our LIVE engineers take a look. Thanks for letting us know! Once I get more information, I'll update this thread :) 

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Thank you very much! I hope to hear a good answer soon.

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Same thing happened to me, so now I have doubles of Series 5.

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Hi all,
 

This issue should be resolved now but we will need you to complete the following steps in order to see the correct gamerpics:
 

First we will need you to go to your hard drive and delete the gamerpic pack from your storage device.

Next, you will need to clear your storage device cache.

Then redownload the gamerpic pack from your download history.
 

After that, you should see the correct options when looking to apply a new gamerpic. But let us know if you still see any issues. Thanks!

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