error code 80190864

What Country/State/Province do you live in?  Russian federation
Modem brand & model number:
 Router brand & model number:           D-link dir-615
 Network Connection Type: Wireless/Wired        wireless
 If Wireless, what type of encryption are you using?    wpa2
Things you have tried:
 Is UPnP Enabled? Yes/no/Unknown     yes
 Is NAT Type Open?                          yes
 Any Error Codes you encounter:               80190864
 What type of internet do you have? Cable/DSL/T1/3G?                T1
 Who is your ISP(Internet Service Provider)?                                     NetByNet, Moscow
 When you run "Test Xbox LIVE connection" what is the exact message shown on screen? it's work


Hello, i'm trying to purchase gold account, but see this error 80190864, purchasing with visa or mastercard. now i have silver account, i can download demos and videos, but want to play online. If try purchasing from web, than i took this error:

Похоже, вы нашли глюк в системе.date: 25.06.2011 19:31:15
code: 34973B6FB627437
s: FoZp4OAffWk2ZXTpB83kgg==
id: 820c0857-79eb-42cb-a6ab-e0c9beeed28c
req: 54923862-7730-4a48-9bde-7a3754d9273e

wtf? how can i purchase gold??


Question Info

Last updated July 4, 2018 Views 30 Applies to:

Understand you are having problems, please follow the steps below to ensure your payment type is valid.

If your payment option can’t be authorized through your bank, or Microsoft detects suspicious activity and is preventing charges, you see one of the following error codes:



















To resolve this problem, try the following solutions:

Solution 1: Check your billing address

Make sure the billing address for your Xbox LIVE or Zune account matches the billing address used by your credit card company. To change the billing address for your Xbox LIVE or Zune account, please see Change your Xbox LIVE account information.

If your Xbox LIVE or Zune account address matches the billing address used by your credit card company, try the next solution.

Solution 2: Contact your bank or financial institution

The Xbox LIVE purchase might have failed for the following reasons:

   The credit card has not been activated.

   The credit card was declined due to insufficient funds.

   The credit card cannot accept online purchases or automatic billing.

   The credit card company is intentionally preventing the card from being used.

Contact your credit card company or bank and make sure that the payment option that you’re using was activated, that it has available funds, and that the transaction is not being blocked for some reason.

If your bank or financial institution is not blocking the transaction, try the next solution.

Solution 3: Try your purchase again later

The Xbox LIVE or Zune purchase might be blocked for one of the following reasons:

   Too many recent declined purchase attempts.

   The Xbox LIVE or Zune account the payment option is being used from an incorrect location.

   The payment option you provided may have a violation for non-payment that’s preventing it from being used for new purchases.

Wait and try the transaction again in 24 to 48 hours. When lots of purchase failures occur, it can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).

If the problem still occurs after you’ve waited 48 hours, try the next solution.

Solution 4: Remove your card and try again

If you’re trying to purchase a new Xbox LIVE or Zune subscription, and you receive error 80190864 or C101C408, the payment option has a billing decline violation against it, and it can no longer be used to sign up. If you have a previously unpaid balance for a previous subscription on the payment option you are trying to use, please provide a different credit card for the purchase.

Solution 5: Use a prepaid Microsoft Points or Membership card if available

Alternatively, you can purchase a prepaid Microsoft Points card from a retail location and use it to make purchases. Note that not all purchases support Microsoft Points or offer prepaid options. Before purchasing Microsoft Points or a prepaid card, make sure that purchase option is available for the item you want to purchase.

Solution 6: Confirm that you are using an approved payment method

You can use Visa, MasterCard, or American Express cards in the Windows Phone Store as long as they allow international purchases. Even if your card displays a Visa or MasterCard logo, it is possible that it's not approved by your bank or issuing financial institution to make an international purchase. Pre-paid cards, debit cards, and gift cards (even those with a Visa or MasterCard logo) do not qualify as international cards and are currently not accepted by the Windows Phone Store.

For more information about payment methods supported by the Store, see the Understanding international payment methods and billing activity article in the Microsoft Knowledge Base.

If your credit card is an approved form of payment, try the next solution.

Solution 7: Check the card number, expiration date, card security code and name for the card

Retype the credit card number without any spaces, commas, or other non-numeric characters. Verify that the expiration date, card security code, and name that you entered are correct and match what is shown on the card.

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