We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Hey there! I found these steps on support.xbox.com. Can you try these out and see if they help you out? Thanks!
Credit card authorization failed or status code 80190821 or 8004ad43
These problems occur if your Xbox LIVE purchase could not be authorized through your bank or Xbox LIVE. To resolve this problem, try the following solutions:
Solution 1: Check your billing address
Make sure the billing address for your Xbox LIVE account matches the billing address used by your credit card company. To change the billing address for your Xbox LIVE account, please see Change
your Xbox LIVE account information.
If your Xbox LIVE account address matches the billing address used by your credit card company, try the next solution.
Solution 2: Contact your bank or financial institution
The Xbox LIVE purchase might have failed for the following reasons:
The credit card has not been activated.
The credit card was declined due to insufficient funds.
The credit card cannot accept online purchases or automatic billing.
The credit card company is intentionally preventing the card from being used.
Contact your credit card company or bank and make sure that the payment option that you’re using has been activated, has available funds, and that the transaction is not being blocked for some reason.
If your bank or financial institution is not blocking the transaction, try the next solution.
Solution 3: Try your purchase again later
The Xbox LIVE transaction might be blocked for one of the following reasons:
Too many recent purchase attempts.
The Xbox LIVE account or the payment option is being used from an incorrect location.
Wait and try the transaction again in 24 to 48 hours. A large number of purchase failures can prevent transactions from being processed until time has elapsed (24 to 48 hours).
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.