Error Code 80190821 When using a prepaid Visa card

Hey, I'm trying to get the 1 month of xbox live for $1.

And when I try to buy it I get an error.

"Can't retrieve information from XBox Live.

Please try again later.

Status Code 80190821"

Why is it saying this and ow can I fix it.

 

Question Info


Last updated July 4, 2018 Views 16 Applies to:

Hey there! I found these steps on support.xbox.com. Can you try these out and see if they help you out? Thanks!

Credit card authorization failed or status code 80190821 or 8004ad43

These problems occur if your Xbox LIVE purchase could not be authorized through your bank or Xbox LIVE. To resolve this problem, try the following solutions:

Solution 1: Check your billing address

Make sure the billing address for your Xbox LIVE account matches the billing address used by your credit card company. To change the billing address for your Xbox LIVE account, please see Change your Xbox LIVE account information.

If your Xbox LIVE account address matches the billing address used by your credit card company, try the next solution.

Solution 2: Contact your bank or financial institution

The Xbox LIVE purchase might have failed for the following reasons:

  • The credit card has not been activated.
  • The credit card was declined due to insufficient funds.
  • The credit card cannot accept online purchases or automatic billing.
  • The credit card company is intentionally preventing the card from being used.

Contact your credit card company or bank and make sure that the payment option that you’re using has been activated, has available funds, and that the transaction is not being blocked for some reason.

If your bank or financial institution is not blocking the transaction, try the next solution.

Solution 3: Try your purchase again later

The Xbox LIVE transaction might be blocked for one of the following reasons:

    • Too many recent purchase attempts.
    • The Xbox LIVE account or the payment option is being used from an incorrect location.

Wait and try the transaction again in 24 to 48 hours. A large number of purchase failures can prevent transactions from being processed until time has elapsed (24 to 48 hours).

 

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It didn't help, I tried all that.

Thank you for trying though.,

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Have you waited the full 48 hours before retrying your purchase? You're posts are only 24 hours apart. Also, what did your bank say when you called them?

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Umm, I'll try again right now, but when i check the purchases on my online credit card thing, it says that I have a $1 pending transaction for everytime I tried to buy it.

And I bought the card at superstore, not at a bank.

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