Error code 80169D94

I really don't understand why it won't let me buy Microsoft points. I know for a fact that the card works and all the information is entered correctly. Can someone please shed some light on this issue. I really am at my wits end!!!!!!!!!!

Question Info

Last updated July 4, 2018 Views 7 Applies to:

That code usually means your account has been locked from making purchases. Go to and update your information. Then call support and talk to billing to unlock your account.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.