It's impossible for me to redeem codes on my Xbox 360 & my Xbox one and since I got the Xbox one I never had this problem. I type in the 25 pass code for Xbox Gold and I get a error screen saying "An error occurred while completing this operation    Give it another try. If this happens again, let us know by entering the code below at so we can investigate." and then the error code & time of issue but I entered the code and got another error message saying I found a glitch in the system. I'm a little bit upset cause I'm not sure how can this be fixed and can I have anything in return for having a faulty Xbox? Also I was thinking of sending you the picture of the error message it gave me but there is no attachment option so please help!!!


Question Info

Last updated July 4, 2018 Views 8 Applies to:

Its a bit confusing what your going through and your title.  Your title shows from

Error code 80169d3a occurs when you try to use Xbox Live


You may see the following error code and message when you try to use Xbox Live:

Can’t retrieve information from Xbox Live.

Status code: 80169d3a

This may mean that your Xbox Live account is locked for one of the following reasons:

   Suspicious or fraudulent behavior

   Incorrect or incomplete billing information

Verses entering your redeem code.  I would suggest trying to redeem your code with the new Xbox One command with your Xbox One and see if that works (I've used 3 so far that way, without problems).  Hope it works out for you

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