error code 002000

I can logon Mahjong but the I cannot load the daily challenges since an update on 12/11/2013.  

It is possible to load Challanges Minesweeper and Solitaire.

Does anyone know how to correct this?


Discussion Info

Last updated July 3, 2018 Views 2 Applies to:

The update to your app may have gotten stuck. To "unstick it", try the following steps:

  1. Press the Windows Key + R
  2. In the box that pops up, type wsreset.exe and Enter
  3. This will take you to the Windows Store. Go to the charm bar on the right and choose Settings then App Updates
  4. Press Check for Updates
  5. If there are any updates, download them. (Just in case there are)
  6. Restart Mahjong

If you're still having issues, try uninstalling & reinstalling the app. This can also resolve most of the issues.

Let me know if this doesn't work and we can try some other things.

Thanks! :)

I can not play Microsoft Solitaire sin 01-5-2014 I have tried to unstick and I don't know how to unload and reload but I play every day  please help

To Uninstall the app, go to the Start Screen

Right click on the app

Choose "Uninstall" from the menu at the bottom

Then you should relaunch the Windows Store and reinstall it.