Error 807B01F4

Getting this error when I try and load Xbox Video and it is only my account it is doing it too?? Why is it doing it to mine and not the other account? How do I fix it?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey Vixen! Have you tried clearing your cache, redownloading your profile, then trying again?

If not:
-Clear your cache (use this guide: http://support.xbox.com/xbox-360/settings-and-initial-setup/clear-system-cache).
-Restart your console.
-Redownload your profile (use this guide: http://support.xbox.com/xbox-360/settings-and-initial-setup/profile-move-delete).
Let us know how that works for you! 

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Will that remove all my movies and stuff I already have bought? I don't want to lose anything or my saved information.

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Hi Vixen! To answer your question, no. Clearing your cache just delete temp files, as well as some updates, which will all be redownloaded. All of your saved and purchased info will be safe. : )

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