Error 80169C62

My friend in the US just got me 1600 Microsoft points for my Birthday, and I can't redeem them. I live in Germany, could that be the problem? Please help me!

 

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Last updated July 4, 2018 Views 27 Applies to:

And I have tried redeeming on both my Xbox, and Xbox.com

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Yes, that is absolutely the problem.  Point cards are region locked and can only be used in the region they were originally purchased for.  So, if your friend bought you a US points card it can only be redeemed by a tag created with the US as it's region, not Germany.

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