Error 0xc00d11cd (0x8000ffff) Playback stopps after every Track

Hi!

XBox Music stopps playback after every played Track and this Errormessage appears at every following Track. I can start playback of every Track manually, but after one Track the Error appears again.

This happens with all Music, no matter if it is Streaming or a locally saved mp3.

I tried to reinstall the MusicApp and also "refreshed" the Tablet (the Thing without loosing Data), didn't work.

I also checked the Region Settings of my Account and of the Tablet as mentioned as a possible solution by XBox.com/Support.

 

Would be nice, if anybody could help me with this Problem,

 

greetings,

Mig

 

Question Info


Last updated July 4, 2018 Views 46 Applies to:

Hi Mig,

Sorry to hear about the app troubles. Let's see what we can do.

I would suggest uninstalling the app once more, by following the directions below.

1)      Right click on the app’s tile
2)      Select “Uninstall” and confirm
3)      From the Metro UI, type “WSReset.exe” and press enter
4)      After you see a confirmation the store cache has been reset, reinstall the app

Let us know how that goes, or if you have anymore questions.  

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that solved the Problem, thank you for the Support 😤

Would be nice to find that WSReset in the Settings of the Store 😉

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Glad to hear it worked for you Mig, and yes I agree!

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damn, the Error appeared again today and this time wsreset didn't solve the problem.

Do you have any other Solutions?

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Hey Mig, 

Strange that the same solution didn't work a second time. You mentioned you tried some troubleshooting steps already, were they the steps listed here

Could you also make sure that your device is a listed device on your account under the Manage Xbox Music  Devices page? 

Let us know! 

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Yes, this is the troubleshooting I used at first.

Indeed, the Tablet is not listed as a Music Device. So maybe I just have to wait till the 4Devices/Month limitations resets?

There are only my laptop and Lumia800 listed there. Strange thing since the Lumina 800 doesn't even has Xbox Music support with Wp7...

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Hey there Mig,

I've done some digging on this and found a few things that may help get it resolved:


[quote]

Method 1: 
Let's first run the app troubleshooter and check if it helps. You may download and run the troubleshooter from the following link.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

 

Method 2: 
If the issue persists you may try the steps in the article and check if it helps.

What to do if you have problems with an app

 

 

Method 3: 
If the second method didn't fix the issue you may create a new local account and check if it helps.

Refer to these steps to create a local account:

a) Press ‘Windows + W’ key to search Settings.

b) Type “Users” without quotes and press enter.

c) To create new user account click on the plus sign (+) ‘Add a User’.

d) Select ‘Don’t want this user to sign in with Microsoft account?’

e) Click on ‘Local account’ button.

f) Enter the User name and click on ‘Next’ button and click on ‘Finish’.

g) Restart the computer.

h) Check if the issue occurs or not.


[/quote]



Note: This task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article:  Back up the registry in Windows 7 


[quote]

Open regedit
 

Go to the following  location:
 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Audio

 
 

1. Edit the DisableProtectedAudioDG key

2. Change value from a 1 to 0

3. Reboot

4. Try the music app. Enjoy!


[/quote]



[quote]
USE AN EXTERNAL SOUND DEVICE --  Use a USB audio adapter or a BlueTooth audio device -- really anything that isn't the onboard sound card.  Not a very practical option unless you're toting a BT headset everywhere you go.[/quote]



Please let us know how those work for you.

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Hey guys, I have the same problem that Mig369 has on my laptop, but on a slightly bigger scale.

The problem is that I can't play any music and no videos on the app. I tried to play videos on the media player, but the sound is gone. Even when I try to watch videos on youtube, same thing, no sound.

I thought that it's probably the work of a virus, so I did a full system scan... and I was right, because I did find a virus in the system and I removed it. But I think that the virus might have done some damage to my PC before it got removed. So the question is... what do I do???

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Hey there Blood

Welcome to the Xbox Community forums

I would advise you to uninstall the Application and re install it back onto your computer. However, please note that in some operating systems like Windows 8.1. You will not be able to uninstall the Music App nor the Video App (As far as I know) because they are integrated into the Windows Operating System. (I believe it is just like OneDrive).

However, if you can uninstall and re install the software, then that will bring any files back that have been corrupted and/or deleted by the virus.

I would also advise that you try and follow the suggestions that the Xbox Support staff have stated above, to try and resolve this issue. However if that does not work, then please post back

Also by the looks of your question. The virus could have damaged or removed your sound driver that is installed on your Computer and/or Device. To confirm this:

  1. Are you able to get sound from any Application from your PC or device?
  2. Is your sound or audio working?
  3. Have you tried playing sound through a working head set on your device?
  4. Is the sound muted on your PC via the task bar, or in the Application its self

If the sound is not working:

  1. What version of Windows are you using?
  2. Have you tried to do a System Restore on the last saved restore point on your PC or Device?
  3. What programs did you last install onto your computer, or email did you open. Viruses come in all shapes and sizes, even through email attachments. This is why I always stress; Do not open email attachments nor emails that look suspicious to you.

I will try my best to help you with your issue. However, I am only a community member.

Hope this helps you,

Regards,

Volunteer Moderator | Xbox Ambassador | Article Author | Windows & Xbox Insider

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