Error 0x83860012

I was up playing till 1am got back up at 7am to play and now any game I load tell me the cloud isn't working and  that I can try again to reconnect or play offline any idea why? I tired restarting the xbox and my router

 

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Last updated September 18, 2018 Views 515 Applies to:

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Hey NoFear1911,
 

Sorry to hear that you experienced that. Are you still not able to connect to to the cloud at this point? Are you able to play any other game that you own? And just to satisfy my curiosity, do you have a 360 still and did you experience the same cloud issue?
 

Reach back and let us know what you find.

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Same problem . Can't play online and single player data is missing.

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Mine (Xbox One) has been doing the same thing for about 3 days now. The error pops up whenever I open any apps or try to play a game.

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hey buddy  i get  the same as you on my xbox one,  I can't play CoD ghost. how did you fix the problem?

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Same here dandan canada.

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Hey there Putin,

Sorry to hear folks are having issues with cloud saves.

This syncing error occurs when your Xbox One console can’t maintain a good connection to Xbox Live. If you can, select the Play offline option to use the data on your console’s hard drive instead.
 

To test your network connection:
 

  1. Press the Menu button on the Xbox One controller.
  2. Select Settings.
  3. Select Network.
  4. On the right side of the Network Settings screen, select Test network connection. The test will run automatically and let you know if there is a problem with your connection.


If you get an error during the test, try the Network connection solution.

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Trying to load up ryse son of rome and it keeps syncing saying that we cannot connect you to the cloud right now its also doing it to other games too like cod and fifa. Tryed testing connection and everything is fine HELP

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Same for me.  I cannot connect with cloud, nor can I install the update for Ryse.  I get cloud errors on all my games.

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Apparently you have to sign in on a 360 and save everything to the cloud

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Been on the phone to microsoft all morning and had to restore the xbox one to factory settings however you need to re-install all your games again and any dlc but your save games are saved through cloud so now everythings ok got all my stats back

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