Enforcement Team?

Can anyone tell me where i can find the forum that the Enforcement Team can be contacted at to address a problem?

 

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Last updated July 4, 2018 Views 52 Applies to:

to be honest i dont think the enforcement team has a forum, but if you post what you need help with here maybe someone could help you.

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Would you like to post your problem? Might be something Ambassadors can help with.

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The only way to contact the enforcement team is forum's 14 and 15 in the support section. Those forums are for account and console bans. If it is another issue such as cheating,modding or harassment you will need to file a complaint on the Xbox and the enforcement team will look into it that way.

For account bans go here:  http://forums.xbox.com/xbox_forums/xbox_support/f/41.aspx 

For Console bans go here: http://forums.xbox.com/xbox_forums/xbox_support/f/2366.aspx?Sort=Active&PageIndex=1

If you need to report someone please follow the instructions here: http://forums.xbox.com/xbox_forums/xbox_support/f/26/t/19139.aspx 

How do I let Microsoft know about harassment?
Don’t you worry, we have a convenient way for you to report this user to us so we can make sure he or she isn’t harassing anyone else. Follow the steps below, which only take a minute or two, and we'll have all the information we need to investigate:

  • Open the player's profile by doing one of the following:
    • From the Dashboard:
      • Press the Guide button and select Friends. 
      • Scroll right to Players, then select the user.
    • From a game lobby:
      • Select the user.
      • Select View Profile.
  • Select File Complaint
  • Review the information here and when you're ready, select File Complaint again.
  • Select one of the following reasons for filing the complaint:
    • Profile: The player’s gamertag, personal picture, or personal information contains inappropriate material.
      • Gamertag
      • Personal Picture
      • Personal Info
      • Player Content
    • Text and Voice Communications: The player used vulgar, hateful, harassing, or threatening language in voice or text communications.
      • Text Message
      • Voice Message
      • Voice Chat
      • In-Game Voice
    • Video Communications: The player was vulgar, hateful, harassing, or threatening in video communications.
      • Picture Message
      • Video Chat
    • Tampering: The player tampered with a game, an Xbox 360 console, Xbox LIVE, or the feedback system.
      • Feedback Tampering
      • System Tampering
      • Cheating
  • Select File Complaint. Select Don’t File if you decide not to file a complaint. 

 

Notes: 
When you block communication, it will remove the message from your inbox. If this is your only communication source with the offending user, please make sure you file a complaint before blocking communication with that user. 

 

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The enforcement team usually answers the threads here

forums.xbox.com/.../41.aspx

But that forum is for players looking for the reason they were suspended or banned. If you are looking to report a player to the enforcement team the only way to do so is to file a complaint via the tools on your console.

Xbox Ambassador | Xbox Forum Moderator | Xbox MVP

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