We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
So you went to the site, used an e-mail address to redeem a code and now that it's time to claim the prize you cannot get access to the e-mail address and, consequently, the prize?
If I have accurately described your problem, I reiterate that you need to go back to Support. On the prize FAQ (www.onehotholiday.com/faq) they are listed as the people to contact
about problems redeeming codes, and there is nothing we on the forums can do to get your prize re-sent to you. That would be their domain.
Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn
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