email no longer exsists

my email i used to redeem the code no longer exsist so i cannot claim the prize...i have a case number - (mod edit)  and was hoping maybe i could send the code to a new email

 

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Last updated July 4, 2018 Views 6 Applies to:

It seems you've been speaking directly with Support about this one, so you should continue directing your enquiries that way. They do not monitor these forums.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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they sent me here to have it resolved

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What code are you talking about? What prize?

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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from the mcdonalds onehotholiday rewards

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So you went to the site, used an e-mail address to redeem a code and now that it's time to claim the prize you cannot get access to the e-mail address and, consequently, the prize?

If I have accurately described your problem, I reiterate that you need to go back to Support. On the prize FAQ (www.onehotholiday.com/faq) they are listed as the people to contact about problems redeeming codes, and there is nothing we on the forums can do to get your prize re-sent to you. That would be their domain.

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