Downloading and purchasing issue.

I am not able to purchase the black ops 2 revolution. I have enough points to download but I get an error 80153410. If I press download and purchase alot I can get it to start but it errors out at 98%. Please help me fix this. This is getting very irritating
 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

I suggest you try deleting your cache and your marketplace system data. That will hopefully resolve your problem.

Cler your cache:

support.xbox.com/.../clear-system-cache

If that doesn't work, try deleting your marketplace data:

1.On your console, go to settings, and then select System.

2.Select Storage, and then select your primary storage device.

3.Select System Items.

4.Select Marketplace System Data.

5.Select Delete.

6.Restart your console.

7.Try to buy or download the item again.

You can read more about troubleshooting it here:

support.xbox.com/.../download-xbox-live-content

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do you have a NZ account?

to purchase blackops content your account country and actual country MUST match

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I already cleared all that data and restarted my Xbox and same issue I can't purchase online either. I called ms today and they said my account is suspended but can't tell me why

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And no I'm in the us

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I gave up on xbox.  Can't get any help and can't get a human.  

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Hi rokstr661,
 

There are a great deal of troubleshooting steps for that very error over here. Have you tried all these out yet? Let us know if any of that is able to help. Thanks!

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