Downloading an update.....

I bought an xbox system from a garage sale and after i download an update for my new game (i connect to the network just fine) i get "can't process the update. if the problem persists, go to www.xbox.com/support." and i get a "Status Code: 3151-3F4A-1380-2203-C000-0001" what is this code mean and how can i fix this issue. I also called or did the whole call back thing through the xbox web site and did what the guy told me to do and they deleted my post? Need help please????

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

It may be a hardware failure, and it may be best to get in contact with Xbox Hardware Support via support.xbox.com/.../contact-us or calling  +1(800) 4MY-XBOX

Another thing you can try is rolling back your system update.

Go to settings>storage>highlight the HDD or memory unit (dont click into it)>Then push these buttons in order, LB, RB, X, LB, RB, X..

That will clear the system update on your console, and redownload it for you.

Hope this helps!

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This error occurs if your console has been tampered with or modified. Your console has been banned from Xbox LIVE and can no longer connect to Xbox LIVE, install software updates, or play new games that require a console software update. Learn about Xbox LIVE console bans.

Physically disconnect your network cable or remove your Xbox 360 Wireless Network Adaptor from the console.

You can use the following steps to turn off the automatic sign-in so that you can play games offline. To turn off auto sign-in:

1.Restart your console.

2.Select No if you are prompted to update your console software.

3.Press the Guide button on your controller.

4.Go to Settings and then select Profile.

5.Select Sign-in Preferences.

6.Set Profile Auto Sign-in to "Off".

7.Press B on your controller to return to the Xbox Dashboard.

Your console can now play your existing games offline. Any future attempts to sign in to Xbox LIVE or update your console software will result in an error.

 

this is what my code search has told me im not sure to as why you would have been able to start an update though if this was the case, but that is what your code comes up as

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you can try this as well as part of your code is coming up as this problem,

The console is looking for a previous version of the system update. Follow these steps:

1.Find a USB flash drive with at least 90 MB of free space.

2.Plug the USB flash drive into a USB port on your computer.

Note The USB flash drive must use the FAT32 file system (Windows).

3.Download the system update for your error code

www.xbox.com/system-update-usb

lick Save to save the console update .zip file on your computer.

5.Unzip the file. If you’re using Windows XP, Windows Vista or Windows 7, double-click the .zip file to unzip it.

6.Copy the contents of the .zip file to the root directory of your USB flash drive.

7.Unplug the USB flash drive from your computer.

8.If there is a disc in the console, remove it.

9.Turn off the console.

10.Remove all console storage devices, including any USB flash drives, external hard drives or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive.

11.Plug the USB flash drive with the update into a USB port on console.

12.Turn on the console. When the console starts, the software update should automatically start.

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