Downloaded game error

I recently bought Grand Theft Auto: San Andreas on xbox live and downloaded it.  When I tried to play the game, I get an error saying it will not play but to delete the game and try installing it again.  I have done this twice and searched all over the support site with no luck in how to fix this issue.  Help, please?

 

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Last updated July 4, 2018 Views 0 Applies to:

A pop up says:  The game couldn't start.  Try downloading the game again.  For more help, visit www.xbox.com/support.  I am so lost in what to do next.

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Do you have the 4 GB slim console? If so, you will need to purchase an official hard drive in order to play XBox Original games.

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If you have a hard drive, you'll want to talk to support. They have some troubleshooting for this issue, I believe.

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I do have the 4gb slim but I also bought a 250 gb hard drive which is installed.  So I have plenty of memory.  I will have to call support I guess

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