Download games

I can not download games to my phone, even connecting with the windows account or the account of the xbox. Please help me.


Question Info

Last updated July 4, 2018 Views 3 Applies to:

Hi there Mahry Souza,

I believe I can fix this problem for you, but before we go any further I'll need some background info about the problem to help me help you. What happens when you try to download the app? Are there any error messages or error codes and if so could you provide them? What is the make/model of your phone? What version of Windows Phone does your phone run (you can find this at Settings > About > More info > OS Version)?

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