Download for Batman Arkham Origins not working

We recently bought our sons for Christmas the game and it cam with deathstroke challenge pack. When we enter the code in from the xbox or online redeem it states the code has already been used. We have not used the code. Is there a way to get a new code sent to us? Thanks, Mike
 

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Last updated July 4, 2018 Views 0 Applies to:

Did you buy the game new or used? If you bought it used then there would be no way to get a new one. If bought new try contacting the developers batmanarkhamorigins.com

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It was bought new, I'll check out the site and see if they can help

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