download content is now gone

i downloaded oblivion along with the shivering isle about a month ago, played it then stopped for a bit. today i go to play it again i have no saved game and the shiviring isle is no longer thier, i go to my download managment to try a re download and it is gone ....what do i need to do to get it back ?  also i did download the shiviring isle from one of the promos they had going 

 

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Last updated July 4, 2018 Views 0 Applies to:

Because others have done this, are you sure that you are using the correct profile to try and redownload it? It should appear in your purchase history, though you may have to scroll a bit depending on when you got it.

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yep only one profile and i searched my whole list of downloads

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i see oblivion as your most recently played game.

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yes i said i have oblivion but shiviring isles is no longer thier sorry about that

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Ah, makes more sense. Sorry maybe I misread. My apologies.

If you have downloaded shivering isles, it should be in the download history, if it is not there check the purchase history here on the site and make sure you purchased it, if you cant get anywhere further, call support to assist you. They can verify that you did indeed buy the content and can have it brought up to a specialist team to assist you so you do not have to repurchase content. If they cannot establish that you did buy it, they wont be able to help. Sorry that we can't help further. I hope this gets worked out for you.

Call 18004MYXBOX to get this worked out if you cannot find it in your download history.

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ok i will try thanks for the help :)

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I cant find the right place to talk about this but can i get banned for downloading a theme from the internet that is not even available in the marketplace?

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thats grey area I cant start to cover here. please start a new thread for this issue.

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cant find it on here wich is some BS but ill call them and see what happend thanks for the help

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let me know whats up when thats done. I hope I hel[ped at least a little by providing that number. If you did buy it, it will be in their database(s). It could be that it was a promotional purchase at the time, and that promo purchase isnt available anymore. This doesn't make a whole lot of sense, but its a possibility. I hope you get this worked out.

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