Double Purchase because of XBOX Marketplace Bug

Dear Support and forumusers,

today i bought "NGQ! Wild Life" for XBOX 360 via Marketplace "Games on Demand". On my first attempt to purchase it via PayPal, I received an error which stated "Please try again later". According to this I did and then the purchase was succesful.

After looking in to my PayPal Account I noticed something strange: I actually bought this game twice, although it stated an error on the first attempt.

What can I do to get my money back for the first attempt?

 

Question Info


Last updated July 4, 2018 Views 24 Applies to:

Hello,

What you'll need to do is contact Support via Billing (I know, you probably don't want to do that), let them know and they can take a look at your billing info and, if what you says is true, credit you the amount owed.

Here is the link to the Contact info.  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You would need to contact phone support to speak to billing. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.