DLC download probelm

ok so I got a new xbox and I did a license transfer to transfer all my DLC After the license transfer I was able to download all of the DLC except for  first strike and escalation for black ops and map pack 3 for world at war. Whenever I try to download them, the download goes all the way up to 99% and then crashes. I get a message after that says "the content cannot be downloaded". I can download everything except those 3 DLC. how do I fix this?

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

forums.xbox.com/.../33.aspx

follow these steps

and if it does not work

 

What region is your account?

What region do you physically live in?

if these 2 do not match then you cannot download those maps

this means COUNTRY not by dvd regions

 

if they do match then what you need to do is reset your router and modem

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

THe region of my account is north america.  I live in canada.  I went to the regions thing on the site but it does not allow u to switch countries.  It only lets me switch continents. IE I can go from north america to autrailia, poland, italy, etc.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Since your account region and physical region do not match you will not be able to download or re-download that content as it is region locked. For region locked content to work you need to meet ALL of the criteria in order to gain access to it.

 

Account Region+Game Disc Region+Physical Live in Region=ALL must match

 

US+US+US=Access             US+US+Canada=Denied             US+Canada+Canada=Denied         US+Canada+UK=Denied       

 

To get that content back again you would need to physically be in the account region, in your case the US.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

pretty sure australia isn't an option

when we mean region we mean COUNTRY like US or canada

btw you aren't so clear about which country your account is in

please goto https://billing.microsoft.com

and click more info

so if your account was original US you have to be physically in the us to download region locked content

if your account is CANADA and you physically live in canada reset your router and modem

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Black Op's map pack will only play on the original Xbox it was bought from unless you transfer your account to a new Xbox and are using the same gamer tag as originally purchased.

For example :

Xbox 1:

Gamertag 1 - Gamertag 2. (both accounts made on this xbox)

If Gamertag 1 purchased the content then everyone on this Xbox can access the maps.

Xbox 2:

Gamertag 1 (transferred from xbox 1) Gamertag 3. (made on this xbox)

If Gamertag 1 comes over to this xbox and redownloads the maps. Gamertag 3 will not have access to the maps as it is only allowed to be used under the usage policy by Gamertag 1.

--

I'm not sure if this intel will help shed light on your dilemma. Just seems not many people read the new usage policy on Black Op's map packs and it could be something to do with it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

ok just to let u guys know the region is the same.  IT is canada, canada, canada.  I have been in canada my whole life. the region of the account is canada and I am in canada and my black ops is from canada. also I dont think that canada and the US have different games. In canada we also get NTSC-U games.  we get the same games that u guys get in the US

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

reset your router and modem

 

actually us discs and canada discs are different

canada has fr and en

us has en

as long as you have ntsc  en then your fine

however your account must be the same

 US accounts are not compatible with FR discs due to the fact ithey do not have FR content

 however us accounts can have issues with canadian physical region as you do not live in the us and reigon locks looks at your country not just the continent

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I already tried to reset my router and modem but nothing. also  for canada they dont have black ops discs with french and english on the same disc. I know in quebec u can buy the same version that they have in france.  I have the english version which is the same one as the one in the US.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

no france would be incompatible

pal discs isn';t compatible with ntsc content

 

then what you need to do is check https://billing.microsoft.com and MORE INFO

also goto www.speedtests.com

 http://www.ip-address.org/tracer/ip-whois.php

also check this

 

 

something isn't matching

if the account is set to US then it is the incorrect region as you are physically in canada

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

using us dlc on a canadian location will make it incompatible

 

the trace route will tell us where your gateway is and what it is reporting as

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.