disk unreadable

bought grand theft auto 5 on live marketplace and it keeps saying disk unreadable how can that be possible if there is no disk really disappointed 

 

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Last updated July 4, 2018 Views 18 Applies to:

Sorry to hear it.  Have you tried deleting the game and redownloading it?  Which console do you have (FAT, S or E)?  What size is your hard drive?  Is it an official Xbox drive?

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To add on

  1. When you clear you cache do you just do it once? sometimes you have to clear it five times in a row to clear out the system information
  2. You may also want to look for any incomplete or corrupt files on the 360 (Look for files with a yellow exclamation mark enclosed in a circle)
  3. There is an item in your system folder, try deleting this then RESET the 360 by powering off and on so the file can re-download, and re-install your GTA V Digital copy.
  4. If all else fails, you might need to contact Rockstar http://support.rockstargames.com/hc/requests/new?community_id=public

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I've had success with the following steps:

1. Remove profile - SETTINGS page (far right from home page), select STORAGE, then find your profile and remove.

2. While in you hard drive under GAMES & APPS look for any red or yellow icons with incomplete or unknown.  Delete them.

3.Clear System Cache - SETTINGS page, select STORAGE and highlight a drive but don't select it.  Press Y and select Clear System Cache.  Agree when asked.

4. Be Patient - turn your console off for a full minute.  This assists in resetting the console.

5. Turn on the console and download your profile - it is the icon next to 'create a profile'.  Try to play again

If this fails you may have to delete the game (not game saves) > clear System cache > download game again.  But no need to try this till you try the above.

Good luck & happy gaming

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