DISK not recognized. Can not read the disc.

 

Hi, im from Spain.

I own a xbox360 Slim 250gb, which has not been modified, all original, has no hard drive or other USB added, as out of the box, was bought 3 months ago and has never had a problem, I have 3 xbox360 legal games and xbox live 1 year, is updated with the latest version of dashboard 2.0.13599.0.  and my Xbox 360 and games are the same geographic area

  Well, yesterday I bought the red dead redemption (disk version), put it in the console and jump a warning:

______________________

Disk not recognized

Can not read the disc.

1. Clean with a soft cloth

2. Restart the console

_______________________

My first thought was that the disc was bad, so I went to replace it and the new one did not work.......

Details:

.1-I've done everything you said to me here   http://support.xbox.com/es-mx/pages/xbox-360/troubleshoot/hardware/disc-drive-wizard.aspx    and it has not worked.

-2-The games installed before the upgrade are running, but I can not access details of the game (botton Y on the disk image). I think if I uninstall it, I spend the same.

-3-I tried a DVD and it works. So I guess it's not a problem of the reader.

-4-I tried the game in my neighbor's house, who play offline (without updates), and it works. Nor is it a disk problem

-5- Using the HDD original, I have not installed anything* or physically modified console.     *Download Magic the Gathering.

That's all, my last resort is to call for service support. I think it would be a problem of update.

I need help, im attentive to the responses.

>THANKS<

 

Question Info


Last updated July 4, 2018 Views 39 Applies to:

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This morning I turned on the xbox and it worked both the Y botton (game details) and recognize the disc!.

What's happening?.

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Not sure what seems to be at play here, but please do let us know if the issue returns, and we'll see what we can do.

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Only works 5 minutes...the issue has returned, I called the technical service and the Xbox is on the way to Frankfurt. ;)

Without the hard drive, Xbox did not recognize any game then i think that is a reader's problem.

Thanks for all.

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