Disc reader unusable since late Dec/early Jan update

I have the 20 GB pro model from 2007 and had it sent in for repair/replacement in June of 2009 for RROD. The console worked brilliantly after I got it back up until this past December. I got Gears of War 3 for christmas, put the game in and my Xbox sounded like it was going to explode trying to read the disc and wouldn't even pull up the start up screen. I also got a few of the older Lego games for christmas and I had read online that there was an issue with older xbox systems not being able to read the newer games so I popped in Lego Indiana Jones 2 (an older style game) and experienced further freezing to the point where the disc wouldn't boot up to the start up screen. I determined this to be an issue with the disc reader because I am able to play downloaded demos just fine. I first went on to microsoft's website to see what could be done about this. They had a list of things for me to try like clearing system cache, trying without the hard drive, leave it unplugged for a little bit and try again, etc etc. Did all that myself with no success so I called microsoft to complain. Went through the same steps with a rep on the phone who then told me that it'd be $99 to fix. That's ridiculous. I shouldn't have to pay to fix a console that worked perfectly fine up until the firmware update. I want to know what can be done about this, but nobody seems to have a good answer at microsoft, so I'm hoping other users on the forums can help guide me.

 

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Last updated July 4, 2018 Views 2 Applies to:

Unfortunately the only thing you can do is either get it repaired through MS or buy a new one.  Your console had a good life but it seems as though it was its time to go.

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So because MS decided to update their online system I have to pay to get my xbox to work again? How does that even come close to sounding fair?

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Microsoft update the software to keep your online experiences safe from Hackers and such and also to bring out the latest tech.

They will help you with this issue if you contact them by phone.

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